Privacy Policy

At JDS Lanka (accessible from www.jdslanka.lk, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by JDS Lanka and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

1. Information We Collect

We collect information to provide better services to all our users. The types of personal information we may collect include:

• Account & Profile Information: Your name, email address, password, and phone number when you register an account.

• Purchase & Payment Information: Shipping address, billing address, and payment details (credit card info is securely processed by our third-party payment processors and is not stored on our servers).

• Communications: Information you provide when you contact our customer support team or sign up for our newsletter.

• Device & Usage Data: When you visit our site, we automatically collect certain information about your device, including your IP address, browser type, time zone, and information about how you interact with our website (e.g., pages viewed, links clicked).

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our e-commerce platform.

• Process and fulfill your orders, including sending emails to confirm your order status and shipment.

• Understand and analyze how you use our website to improve the shopping experience.

• Develop new products, services, features, and functionality.

• Communicate with you, either directly or through one of our partners, for customer service, updates, and marketing/promotional purposes.

• Detect and prevent fraudulent transactions and security incidents.

3. How We Share Your Information

We do not sell your personal data. We only share your information with trusted third-party service providers to help us run our business:

• Payment Processors: To securely handle credit card and alternative payment methods (e.g., PayHere).

• Shipping & Fulfillment Partners: To print labels and deliver your physical orders (e.g., Prompt Express).

• Marketing Tools: To send out newsletters or manage customer reviews, if you have opted in (e.g., Mailchimp).

• Analytics Providers: To help us understand how customers use our store (e.g., Google Analytics).

We may also share your information to comply with applicable laws and regulations, to respond to a subpoena, or to otherwise protect our rights.

4. Cookies and Tracking Technologies

JDS Lanka uses “cookies.” These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

• You can choose to disable cookies through your individual browser options. However, doing so may impact your ability to use certain features of our online store (like keeping items in your shopping cart).

5. Your Rights and Choices

We process your personal data in compliance with the Sri Lanka Personal Data Protection Act, No. 9 of 2022 (as amended in 2025) and the directives of the Consumer Affairs Authority of Sri Lanka. The regulatory body overseeing these practices is the Data Protection Authority of Sri Lanka (DPA)., you may have specific rights regarding your personal information:

• The right to access: You can request copies of your personal data.

• The right to rectification: You can request that we correct any information you believe is inaccurate.

• The right to erasure: You can request that we erase your personal data, under certain conditions.

• Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link at the bottom of the email.

6. Data Security and Retention

We implement industry-standard security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

• We retain your personal data only for as long as necessary to provide you with our services and as described in this Privacy Policy (such as maintaining tax and accounting records).

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or mail:

• Email: jdslanka@sltnet.lk

• Address: No. 134/1/A, Old Road, Nawala.